Responsibilities: •Develop and maintain strong relationships with customers to ensure their success and satisfaction with the company's products or services •Provide guidance and support to customers in using the product or service to achieve their goals •Collaborate with sales, marketing, and product teams to drive customer success and identify opportunities for upselling or cross-selling •Analyze customer data and feedback to identify trends and areas for improvement •Create and deliver customer success strategies, plans, and reports Requirements: •Bachelor's degree in business, marketing, or a related field •Proven experience in customer success, account management, or a related role •Strong communication and interpersonal skills •Ability to prioritize and manage multiple tasks and projects •Familiarity with customer relationship management (CRM) software and other relevant tools •Knowledge of customer success best practices and industry trends Preferred Skills: •Experience in a SaaS (Software as a Service) or tech-related industry •Understanding of customer lifecycle management and customer journey mapping •Familiarity with data analysis and reporting tools •Ability to work cross-functionally with internal teams •Certification in customer success or related field,